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At Icon Homes, we always make customer satisfaction our top priority. If you have any questions or concerns about your home during the construction and move in process, please don’t hesitate to contact our customer service representative to get all the answers you need.

Icon homeowners can also enjoy the confidence in knowing that every home we build is protected by a comprehensive home warranty from the Tarion Home Warranty corporation. You can learn more about the Tarion Warranty program by visiting www.tarion.com.




MOVING PREP CHECKLIST

There's nothing worse than scrambling at the last minute to find a moving company. Get a head start and book at least 3 months in advance of your move in day to ensure that everything goes smoothly.
Your lawyer will be your go-to contact to confirm the time and date when you can pick up the keys to your new home. Make sure to touch base with them before you book your moving company to avoid any mix ups!
There's a lot of things to keep track on moving day, so the last thing you'll want to worry about is keeping an eye on your young children or pets. We recommend booking a sitter for the day, so you can focus on getting the move done right.
There's nothing worse than being without internet, cable, phone and electricity when you move in. Make sure to contact your utilities service provider in advance of moving day to have everything up and running as soon as possible.
When moving all your worldly possessions, it's easy for things to get lost in the mix. We advise making a list of everything you'll need.
Your kids will need to be registered for the new school in your area if you want to avoid any interruption in their education. Make sure to call your local school board to communicate.

FREQUENTLY ASKED QUESTIONS

Buying a new home is a big decision, and we’re sure you have lots of questions. To help, we’ve compiled this list of Frequently Asked Questions to make sure you have all the facts when you make your new home purchasing decision.

We are committed to offering the finest standard specifications available in the GTA. That being said, it’s impossible to anticipate every feature and finish that may be important to an individual homebuyer. That’s why we’ve tried to offer a standard range of features and finishes that both appeals to the majority of homebuyers and allows us to keep our prices competitive and give our homebuyers the best value. All homebuyers still have the opportunity to add in many extras during the décor selection process.
Once your deal has been firmed up with our Sales Office, we will give you a tentative possession date (subject to change). As construction proceeds, The Construction Supervisor will give you an updated tentative date, but please note that this date is still tentative. Your confirmed possession date will be set by the Construction Supervisor around the ceiling texture stage of construction. This date will be sent to you in writing and by email. We will send you an additional letter/email shortly thereafter that will have your Pre-Occupancy Inspection Meeting, your Possession Day Inspection Meeting and Your 14 Day Inspection Meeting dates scheduled on it. We will make sure to give these dates well in advance so you can easily fit them into your schedule.
Depending on the stage of construction and if time permits, home visits during construction can be scheduled through the Sales Office with the Construction Supervisor. You are required to wear proper personal protective equipment such as hardhats, proper footwear and safety glasses during your visit. Any guests you may bring must also follow these safety guidelines.
Once you’ve signed the Agreement of Purchase and Sale, our décor expert will contact you to make an appointment. It is important for all décor selections to be completed promptly to ensure there are no delays in the building process, so please schedule your appointment as soon as possible after being contacted.
This is something we do not encourage. However, in the days leading up to possession we might be able to accommodate this request, please talk to your Sales Office representative to see if it is possible.
All Icon Homes are covered with by the Tarion Home Warranty Program as per the guidelines described in the Ontario New Home Plan Act. To learn more about what is specifically covered, please visit www.tarion.com.